What will I learn on the course?

Pentagon Security Services have found that the most popular of these courses deal with conflict resolution and, as a member of the Institute of Conflict Management, supporters of the National Standards laid down by NHS Protect, we recommend that NHS frontline healthcare professionals attend conflict resolution workshops.

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Learning outcomes you will be able to:

• Describe the common causes of conflict including those faced by the elderly, people with dementia/delirium and learning difficulties

• Describe different forms of communication

• Give examples of communication breakdowns

• Explain different methods of communication models that can assist conflict resolution

• Describe patterns of behaviour you may encounter during different interactions

• Explain the warning and danger signs

• Give examples of distance when dealing with conflict

• Give examples of impact factors

• Describe different methods for dealing with possible conflict situations

• Explain the use of 'reasonable force' as it applies to conflict resolution